Automation
WhatsApp integration
Understand the current tenant engine, notification events, and future provider-ready architecture.
Current engine
The current implementation uses a tenant-aware WhatsApp engine designed for OTP, order notifications, shipment updates, and recovery reminders.
It is flexible for custom workflows, while the product roadmap keeps space for future official WhatsApp Business API modes.
Notification events
Commerce Auth already maps order lifecycle, shipment lifecycle, and abandoned-cart events into sendable notification flows.
The website and customer dashboard should reflect those capabilities clearly because they are a major product differentiator.