1. Information We Collect
Commerce Auth may collect and process the following information:
Store Owner Information
- Name
- Email address
- Billing information
- Store domain
- License and subscription details
Customer Information Processed Through Merchant Stores
- Customer phone numbers
- Customer email addresses
- Shipping addresses
- Order details
- Tracking information
- Checkout activity
- Recovery workflow activity
Commerce Auth processes this information only to provide plugin functionality and connected commerce services.
2. How We Use Information
Commerce Auth uses collected information to:
- Deliver OTP authentication
- Enable WhatsApp automation workflows
- Provide tracking and ETA services
- Manage plugin licensing and subscriptions
- Maintain account security
- Improve platform reliability
- Provide customer support
- Monitor service abuse and misuse
- Process payments and subscription management
3. WhatsApp & Communication Services
Commerce Auth may process messaging activity required for:
- OTP delivery
- Order updates
- Shipment notifications
- Recovery reminders
- Customer communication workflows
Store owners are solely responsible for ensuring they have proper customer consent before sending WhatsApp or SMS communications.
Commerce Auth does not guarantee message delivery rates, delivery speed, or uninterrupted WhatsApp connectivity.
4. Third-Party Services
Commerce Auth may integrate with third-party providers including but not limited to:
- Razorpay
- Stripe
- Shiprocket
- Google APIs
- WhatsApp services
- SMS gateway providers
- Cloud infrastructure providers
Use of third-party services is subject to their respective terms and privacy policies.
5. Data Security
We implement reasonable technical and organizational measures to protect data and platform infrastructure.
However, no internet-based service can guarantee absolute security.
Store owners are responsible for securing:
- WordPress installations
- Hosting environments
- Admin accounts
- API credentials
- Third-party integrations
6. Data Retention
Commerce Auth may retain operational, billing, licensing, and diagnostic data for:
- Platform maintenance
- Fraud prevention
- Support operations
- Legal compliance
- Subscription management
Data retention periods may vary depending on operational requirements.
7. Merchant Responsibility
Store owners are solely responsible for:
- Customer consent collection
- Compliance with local laws
- Message content sent through their store
- Proper use of WhatsApp and SMS workflows
- Accuracy of customer information
- Compliance with data protection regulations
8. Changes To This Policy
Commerce Auth may update this Privacy Policy at any time without prior notice.
Continued use of the platform after updates constitutes acceptance of revised policies.
9. Contact
For policy or privacy-related questions, contact: