1. Refund Eligibility
Commerce Auth offers a 14-day refund window for eligible purchases.
Refund requests may be reviewed based on:
- Activation status
- Usage activity
- Support history
- Infrastructure consumption
- Policy compliance
2. Non-Refundable Situations
Refunds may be denied for:
- Abuse or misuse of services
- Policy violations
- Spam-related activity
- Expired refund window
- Failure to read supported feature documentation
- Third-party service limitations
- External API restrictions
- WhatsApp bans or restrictions caused by misuse
3. Subscription Cancellation
Users may cancel future renewals at any time.
Cancellation prevents future billing but does not automatically trigger refunds for completed billing periods.
4. Expired Subscriptions
After subscription expiration:
- Connected services may stop functioning
- Automation workflows may pause
- Backend infrastructure access may be restricted
- License validation may fail
5. Billing Cycle Changes
Billing cycles can be changed during subscription renewal after the current active plan expires.
6. Processing Time
Approved refunds are typically processed within a reasonable operational timeframe depending on payment gateway processing.
7. Contact
For billing or refund support: